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The Answers You Need

Order Processing:

Please allow 2-3 business days for standard processing after your order has been placed. After this period, the shipping process will go into effect. During high sale times and holiday seasons it may take up to 5-7 business days for standard processing. 

We do not ship internationally at this time but plan to in the near future. Please check back with us shortly.

All prices are listed in USD.

We do not guarantee the stock of any item. 

Orders cannot be combined.

 

What is your Return Policy?

Returns/Exchanges:

We always want you to love your items as much as we do and we are bummed that you do not! No worries, if you are not 100% satisfied with your purchase, you may return non-sale, non-personalized items within 5 days of receipt for a full refund minus the original shipping costs. 

Your item must be in its original, unused, unworn, unwashed, unaltered, and in smoke-free and oder-free condition. Any exceptions will be refused. All tags must be intact. All shoes must be in the original box, and the box MUST be inside another layer of packaging. We cannot accept shoe boxes with tape or mailing labels on them. 

Buyer is responsible for return shipping costs unless a mistake occurred on our end.

Defective items will be exchanged for the same exact item. If this item is unavailable, store credit will be offered, no exceptions.

 

Items that are RECEIVED with: broken buttons, broken snaps, holes, inoperative zipper, or stains are considered defective. Defective items DO NOT include: a difference in beading patterns, loose strings that may be cut off, wrinkles or creases, sizing issues, details not laying flat, etc. 

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern through electronic analysis, we may restrict or refuse future return or exchange transactions from such customers.

Any item that is listed as Final Sale is not eligible for return or exchange. If a final sale item is returned, it will be forfeited. No exceptions.

After adding a promotional code to an item, the item is then considered a SALE item and is only eligible for a store credit.

Our goal is 100% customer satisfaction! If you have any concerns or questions regarding your return, please email us at the address listed on our "Info Page".

 

Accessories/Other:

We apologize, for hygienic purposes: accessories, jewelry, swimwear, and undergarments are not eligible for return.

Defective Items:

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, were sent incorrect items, or are missing items from your order, please contact us as soon as possible (within 2 days of order receipt) so that we can make things right for you!

Changing/ Cancelling an Order:

If for any reason you need to change or cancel your order, please reach out immediately. Due to our commitment to getting you your items quickly, packaging and shipping occurs fast at which point we will be unable to make any changes to your order.

Initiating A Return:

To initiate a return on an eligible item, please contact us by sending us an email to the address listed on our "Info Page". Be sure to include your order number in the subject line and alternate contact details. In the body, include the reason for return and any other necessary details. We will review and respond with a return authorization number (for eligible returns) that must be included in your return.

Once we've received your return, refunds will be issued within 10 business days. 

If you are unsure about sizing, please contact us and we will be glad to assist you!

 

What size should I order?

We totally understand that our Beauts have gorgeous curves, making it more difficult to shop online because you can't try anything on! We included measurements for each garment. Hope this helps!

We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that dress you're lusting after, send us an email at the address listed on our info page and we will try to provide any information you need to make your decision!

How is shipping done?

Standard Shipping:

We ship all orders through the United States Postal Service and order can be tracked at www.usps.com. When your product has been shipped you will receive a Shipping Confirmation email with a tracking number for your records.

It may take 24-48 hours for you to receive a confirmation email that your package has left our facility.

 

Pretty Plus is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery.

Standard shipping typically takes 4 - 7 days.

What payment methods do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Can discounts and promo codes be applied on sale items?

Discounts and promo codes cannot be used for sale items unless the sale ad specifies otherwise. Our sale items are already tremendously discounted; we hope you understand!

Where is my order confirmation?

We're so excited!! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order within a few minutes. If, for some reason, you didn’t get an email, please check your spam folder and add us to your safe sender list.

Will an out of stock item be restocked?

All hope is not lost when an item you love is no longer available. We may be able to get it back!

Please send an email with the style number, size needed, and contact information to the email address listed on our info page and we'll see what we can do!

What is the best way to contact you?

We strive to create the best shopping experience (perfectly convenient and from your home every time)! In efforts, we have created a number of ways you can contact us with questions and vow to quickly respond. We can be contacted via  email. We also can receive and respond to Facebook messages.

Given the small size of our business, we cannot be contacted by phone currently, unless an issue can't be handled through email. In which case, we will work to accommodate your needs. Please contact us via email stating this need and we will work to quickly arrange this.

In most cases, reaching us via email or inboxing us on Facebook proves more effective.

Do you offer gift cards?

We are currently developing our gift card program. We would like for the program to be the best upon implementation. We apologize for the inconvenience. Please check back in the future as it will be available soon.